CASE STUDY 4: Improving Academic Support and IT Services via Knowledge Management in a University MIS Department
CASE STUDY 4 Improving Academic Support and IT Services via Knowledge Management in a University MIS Department The Context Many institutions make use of Management Information Systems or MIS in order to manage their data infrastructure, academic systems, and IT services and systems. Due to the influx of students and faculty population, an academic institution encountered certain and specific issues including optimizing its data use, enhancing its IT services, and making sure that information is efficiently and conveniently managed and dispersed among different teams and departments. The said MIS department kept a lot of various systems that included student records, faculty research databases, administrative software, and the Learning Mana...