CASE STUDY 5: Improving Knowledge Management for the Growth of the seeEYEsee Student Organization
Case Study 5: Improving Knowledge Management for the Growth of the seeEYEsee Student Organization INTRODUCTION The seeEYEsee Student Organization at ABC University struggled to retain and manage knowledge due to frequent leadership changes, a lack of continuity, and the absence of a centralized repository. These difficulties led to poor team involvement and inefficiency. To address the issues, MarieJohn, the newly elected governor, created a Knowledge Management (KM) road map. This strategy involved constructing a single knowledge base using a Google Form site, cultivating a culture of knowledge sharing through monthly gatherings known as "CICapehan," establishing a mentorship program for leadership transitions, and implementing user-friendly task management tools such as Trello. The implementation faced initial resistance, but with persistent efforts and training, students gradually embraced the new KM tools and processes. After a year, the organization saw a significant i...