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Case Study 5: Improving Knowledge Management for the Growth of the seeEYEsee Student Organization   INTRODUCTION The seeEYEsee Student Organization at ABC University struggled to retain and manage knowledge due to frequent leadership changes, a lack of continuity, and the absence of a centralized repository. These difficulties led to poor team involvement and inefficiency. To address the issues, MarieJohn, the newly elected governor, created a Knowledge Management (KM) road map. This strategy involved constructing a single knowledge base using a Google Form site, cultivating a culture of knowledge sharing through monthly gatherings known as "CICapehan," establishing a mentorship program for leadership transitions, and implementing user-friendly task management tools such as Trello. The implementation faced initial resistance, but with persistent efforts and training, students gradually embraced the new KM tools and processes. After a year, the organization saw a significant i...

CASE STUDY 4   Improving Academic Support and IT Services via Knowledge Management in a University MIS Department   The Context                     Many institutions make use of Management Information Systems or MIS in order to manage their data infrastructure, academic systems, and IT services and systems. Due to the influx of students and faculty population, an academic institution encountered certain and specific issues including optimizing its data use, enhancing its IT services, and making sure that information is efficiently and conveniently managed and dispersed among different teams and departments.                       The said MIS department kept a lot of various systems that included student records, faculty research databases, administrative software, and the Learning Mana...